Professional electrical service terms and conditions for Houston Electric Experts.
Last Updated: January 1, 2025
By engaging Houston Electric Experts for electrical services or using our website, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and Houston Electric Experts, a licensed electrical contractor operating in Houston, Texas and surrounding areas.
If you do not agree to these terms, please do not use our services or website. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.
Houston Electric Experts provides professional electrical services including but not limited to:
All electrical work is performed by licensed electricians in accordance with local building codes, National Electrical Code (NEC), and Texas state electrical regulations.
Our initial assessment and estimates are based on visible conditions. Hidden electrical problems, code violations, or structural issues discovered during work may require additional services and costs.
While we strive to provide prompt emergency electrical service, response times may vary based on weather conditions, traffic, technician availability, and the nature of the electrical emergency.
We are not responsible for defects in electrical products, fixtures, or equipment manufactured by third parties. Manufacturer warranties apply to such products separately from our service warranty.
All electrical service pricing is provided in written estimates before work begins. Emergency electrical services may be subject to after-hours pricing. Additional work discovered during service will be discussed and approved before proceeding.
We accept cash, check, and major credit cards. Payment is due upon completion of electrical services unless other arrangements have been made in writing. A service charge may apply to returned checks.
Accounts not paid within 30 days may be subject to a 1.5% monthly service charge. We reserve the right to suspend services for accounts with outstanding balances.
Houston Electric Experts provides a lifetime workmanship guarantee on all electrical installations and repairs. This warranty covers defects in our electrical work and does not include normal wear and tear, damage from misuse, or modifications by others.
Electrical parts and materials are warranted according to manufacturer specifications. We will replace defective parts at no charge during the warranty period, subject to manufacturer warranty terms.
Warranty coverage is void if electrical work is modified, tampered with, or serviced by unlicensed individuals. Our warranty does not cover damage from electrical surges, natural disasters, or acts of God.
Houston Electric Experts maintains $2 million in general liability insurance and is fully bonded. Our liability for electrical services is limited to the cost of the specific service provided.
We are not liable for indirect, consequential, or incidental damages including but not limited to loss of use, loss of profits, or damage to personal property not directly caused by our electrical work.
Customer is responsible for ensuring adequate electrical system capacity for new installations and for informing us of any special electrical requirements or sensitivities.
To ensure safe and effective electrical service, customers agree to:
Service appointments may be cancelled or rescheduled with at least 2 hours notice. Same-day cancellations may be subject to a service charge. Emergency electrical services cannot be cancelled once our technician is dispatched.
We reserve the right to reschedule appointments due to weather, emergency calls, or other circumstances beyond our control. We will provide as much advance notice as possible.
Any disputes arising from electrical services will first be addressed through direct communication with Houston Electric Experts management. We are committed to resolving customer concerns promptly and fairly.
These terms are governed by Texas state law. Any legal proceedings must be conducted in Harris County, Texas. Both parties agree to attempt mediation before pursuing litigation.
If you have questions about these Terms of Service or need clarification about our electrical services, please contact us:
Houston Electric Experts | Licensed Master Electricians | Texas License #12345
$2M Liability Insurance | Fully Bonded | BBB A+ Rating